Service Recovery: Fixing Broken Customers (Management Master Series, 18) Ron Zemke

ISBN: 9781563270970

Published: March 1st 1996

Paperback

63 pages


Description

Service Recovery: Fixing Broken Customers (Management Master Series, 18)  by  Ron Zemke

Service Recovery: Fixing Broken Customers (Management Master Series, 18) by Ron Zemke
March 1st 1996 | Paperback | PDF, EPUB, FB2, DjVu, audiobook, mp3, RTF | 63 pages | ISBN: 9781563270970 | 5.78 Mb

How do you fix a broken customer? Spend an hour with Ron Zemkes Service Recovery and discover the steps to take after a product or service breakdown to satisfy your customer. Zemkes guidelines are easy to implement at all levels of a company.MoreHow do you fix a broken customer? Spend an hour with Ron Zemkes Service Recovery and discover the steps to take after a product or service breakdown to satisfy your customer. Zemkes guidelines are easy to implement at all levels of a company. Youll learn the economic rationale for service recovery and the recovery guidelines for strategic advantage.



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